Beware of phone scam targeting customers
Pacific Power urges customers to verify any suspicious phone calls about their account by calling 1-888-221-7070
PORTLAND, Ore. — Pacific Power is warning its customers and the public of a phone scam targeting customers where criminals pose as company customer service agents trying to extort money for new electric meters.
Customers will not be charged for the new meters. Pacific Power announced last week that it would install new smart meters beginning in 2018. Any customer ever receiving a call asking for money should hang up and instead call Pacific Power’s customer service line at 1-888-221-7070.
Pacific Power call center agents can be reached any time day or night, toll free at 1-888-221-7070. That is the only number to call for any customer service you need or if you suspect a call may not actually be from Pacific Power.
“So far, these calls have gone out to a relatively small number of customers and we do not know of any customers who have actually sent the scammers money. But we want to make sure no one falls prey to this scam,” said Barb Coughlin, vice president of customer service.